We provide service throughout Minnesota, as well as into neighboring states.

At this time we only service Allen organs.

We charge a flat rate for the first 1/2 hour of service.  After that we charge an hourly rate.

There is also a travel service charge on most service calls.

Phone consultations are provided at no cost; however, be aware that there are generally no 'user servicable' parts inside your organ.

Once we have all the details we need about the problem with your organ (or what you need done) we will provide a detailed estimate to you for your review and approval.

To get an estimate of your service call, please complete the We Need Help form.

Yes. Having had years of experience teaching students of all ages, we can provide you with individual training on your instrument or meet with several organists together to provide assistance in getting the most out of your instrument.

All service calls are scheduled based on the type of service needed (critical issues resulting in organs that are not playable get highest priority), as well as the order that calls are received and how complete the problem description is provided, and the travel distance. This can range from 5-7 days (for critical issues with simple solutions within the Twin Cities metro area) to 2-4 weeks (for non-critical issues or complex issues located longer distances away).

We try to provide you with an estimate for your service call within 3-5 business days and schedule your service call once that estimate has been approved.

We do offer rush service (when our schedule permits) to address urgent issues in under 5 business days. Depending on our schedule, this may require a rush service charge. We can let you know when you call when we are available and if it would require a rush charge.

To reduce the time to get your service call scehduled, be sure to complete the We Need Help form so that we have all the information we need to schedule your service call.

Most of our service calls are done during normal business hours.

If your organ is not avialable during those times, or if you would like to meet with us when we arrive but can't be there during the day, we can sometimes provide after hours (or Saturday) service calls. Just ask when you contact us if you would like this. Please note that there may be an additional charge for this service.

Our office is closed and we are not available for calls or service calls Saturdays, Sundays and Mondays.

No. At this time we only service Allen organs.

If you are not sure if your organ is an Allen organ, look for a small metal plate (about 3" square) that has the model and serial numberrs stamped in it. You will usually find that after you open the top of the organ console. It might also be underneath the keyboards (when looking up from the pedals), or possibly on the outside back of the console near the floor level.

We generate an invoice for your service call once your service call is completed. It will be sent to the email address that you have provided.

Payment terms differ for churches and individuals.

For churches

You can pay by check once you receive the invoice.
All invoices are due 15 days after the invoice date (which would be 15 days after the date of service).

NOTE: You WILL be charged sales tax on service calls where required by your state. If your church (or other organization) is tax exempt, we MUST have your state tax form (MN - ST3, WI - S-211, etc.) BEFORE your invoice is generated (by the time we arrive for your service call).
For more information visit: https://www.61keyservice.com/tax

For individuals

Payment for the service call is due upon receipt of the invoice, which will be at the end of the service call. This is generally required to be paid online. There may also be a pre-payment required for service calls which are significant travel distance or which will require complex servicing.

Replacement Parts and Repairs

If a replacement part is required or a part needs to be sent to the factory to be repaired, individuals will be required to pre-pay for the replacement part when it is ordered or before the part is sent for repair.. Churches may be required to pre-pay for the replacement part or prior to sending the part for repair depending on the part type and cost.

Online Payment

All invoices can be paid online. A link will be provided within the invoice email which will allow you to pay the full invoice online using any major credit/debit card.